Return Guidelines for online FedEX orders
In the unlikely event you would like to return your product, you may do so within 7 business days of delivery. Customer pays return shipping and a 15% restocking fee, original shipping fees are non refundable. If the product is received damaged due to negligent re-packaging, no refund will be given and the product will not be re-delivered. Please contact us at [email protected] to arrange a return. All returns must include the following information:
- Invoice order number
- Customer first and last name
- Product name(s) being returned
- Detailed reason for return
Upon mutual agreement of the return between Pacific Beach Bikes and the customer, a credit for the original cost of your purchase less restocking fees will be applied. This credit will take place once all returned merchandise has been received by Pacific Beach Bikes in good order. All return credits include refunds on sales tax. Please note that shipping costs are not refunded. You will be notified via email once we have received and processed your return.
Some returns may be subject to additional fees and charges. Please review the information below for details.
Bicycle Return Guidelines for online FedEX orders
DO NOT send back damaged merchandise without first reading our Damage Claims Guidelines. Bicycles that have been opened and assembled are not eligible for return under any condition.
Merchandise Guidelines for online FedEX orders
DO NOT send back damaged merchandise without first reading our Damage Claims Guidelines. Merchandise that has been opened and used is not eligible for return under any condition.
Exchanges for online FedEX orders
All exchanges are treated and processed as new orders. To exchange your purchased merchandise, follow the instructions above for returning items. Once your return has been received and processed, your account will be credited, and you can place a new order online.
Returns and Exchanges for in store pickup or delivered to customer via Pacific Beach Bikes home delivery
All sales are final for bicycles that are purchased assembled. Exchanges are rarely made at management discretion.